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Principles
At Citation, we believe it's important to measure our performance results on Safety, Quality, Delivery, Profitability and Customer Satisfaction, and we do that regularly. However, we also believe it's important to pay attention to "how" we achieve the results. That's why we live by a set of guiding Principles that help us make decisions that are ethical and take into account the best interests of all our constituencies - our customers, owners, employees, suppliers and communities.
Citation Principles
Our Customers
- Most important element in our business
- Make decisions with customer perspective in mind
- Be responsive to our customers needs
- Use customer's measurements as our scorecard
Our People
- Recognize our employees as our most valuable asset
- Provide a safe, clean and challenging work environment for all of our people
- Invest in the development of our people
- Equitable hiring, compensation, and promotion
Performance Standards & Accountability
- Continuously improve our products and service
- Carefully monitor performance through on-going benchmark programs
- Constantly refine processes as a preventative measure
- Communicate clear expectations, evaluate results, give constructive feedback, and reward performance
Teamwork and Communication
- Open and timely communication on all issues
- Share new and innovative concepts throughout the company
- Present a united "Citation" to all stakeholders
- Make decisions based on what is best for Citation as a whole
Corporate Citizenship
- Maintain partnerships with the communities where we operate
- Maintain plant appearance to be supportive within our communities
- Comply with environmental standards
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